Refund Policy

Policy Statement

We are committed to ensuring customer satisfaction and adhering to Australian Consumer Law. This policy outlines our approach to refunds, ensuring that our customers are informed and supported in their purchases.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Defective Product: If the product is faulty, or damaged during delivery you are entitled to a full refund.

2. Exclusions

Refunds will not be provided in the following cases:

  • Change of Mind: We do not accept returns or provide refunds for purchases due to a change of mind. 

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 14 days of purchase, either via phone or email.
  2. Provide Evidence: Be prepared to provide your proof of purchase and any relevant details (e.g. images) about the issue 
  3. Return the Product: If applicable, return of the product will be arranged with customer.  Products are required to be returned in the condition they were in when you received them.

4. Processing Time

Refunds will be processed within 14 business days upon receiving the returned product and completing the assessment.

5. Contact Information

For questions or to initiate a refund, please contact us at:

6. Compliance with Australian Consumer Law

This policy complies with the Australian Consumer Law, ensuring your rights as a consumer are protected. If you feel your rights are not being upheld, you may contact the Australian Competition and Consumer Commission (ACCC) for further assistance.

Last Updated: October 2025